zbz9 Privacy Policy — Your Information Is Safe With Us

zbz9 ("we", "us", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. When you register on zbz9, play games, or use our services in any way, you voluntarily share certain personal information with us.

This Privacy Policy ("Policy") explains what information we collect about you, why we collect it, how we use and protect it, and what rights you have. Please read this policy carefully. By using any zbz9 service, you will be considered to have consented to the terms of this Privacy Policy.

zbz9 collects only the information necessary for the smooth operation of our services. We collect information in the following categories:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may use the service)
• Email address
• Username
• Password (stored in encrypted form — never read or shared directly)

2.2 Financial Transaction Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction date, time, and amount
• Bank account information (if applicable)

2.3 Technical and Device Information

• IP address
• Device type, operating system, and browser name
• Cookies and session data
• Visit time, page view history, and session duration on the site

2.4 Gaming Activity Information

• Names and types of games played
• Betting amounts and results
• Bonus and promotion usage history
• VIP level and points information

2.5 Communication Information

• Content of messages sent via live chat or email
• Details of complaints or support requests

zbz9 collects information in various ways. Our main methods of data collection are:

3.1 Direct Collection

When you register, make a deposit or withdrawal, claim a bonus, or contact our support team — you provide information to us directly. Providing this information is entirely voluntary, though withholding certain information may limit your ability to use the service.

3.2 Automatic Collection

When you use the zbz9 website, certain information is automatically collected through cookies, log files, and similar technologies. This includes your browsing behaviour, session information, and device details.

3.3 Via Third Parties

We use certain trusted third-party services for identity verification (KYC), fraud prevention, and payment processing. These third parties operate under their own independent privacy policies and provide us only with the information we require.

zbz9 uses your information only for lawful and specific purposes. The main purposes for which we use your information are described below:

4.1 Account Management and Service Delivery

Your information is used to create and manage your account, verify login, process deposits and withdrawals, and award bonuses. This use is essential for keeping zbz9's core services running smoothly.

4.2 Security and Fraud Prevention

Your information is used to ensure the security of your account, prevent unauthorized access, and detect suspicious activity. This is essential for protecting all users of our platform.

4.3 Age and Identity Verification

We ensure that only persons aged 21 or above may use zbz9's services. Date of birth and identity document information is used for this age verification.

4.4 Customer Support

Your communication information is used to resolve your complaints or issues, process support requests, and improve the quality of our services.

4.5 Responsible Gaming

Information is used to analyse your gaming behaviour, identify possible signs of problem gambling, and provide support where needed. This is part of our responsible gaming programme.

4.6 Compliance with Legal Obligations

We retain and use necessary information to comply with applicable laws, regulations, and guidance from regulatory authorities.

zbz9 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

We work with trusted partners to provide essential services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and cybersecurity. Only the minimum information necessary to carry out the specific service is provided to these partners.

5.2 Game Providers

Pragmatic Play, Spribe, JILI, PG Soft, and other game providers may receive certain technical information to operate their games. This information is generally anonymized or session-based.

5.3 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or requirements under applicable law. In such cases we will provide only the limited information required by law.

5.4 Business Restructuring

If zbz9 undergoes a change of ownership, merger, or acquisition, your information may be transferred to the new entity. In that case the new party will be required to follow this same Privacy Policy or equivalent protection standards.

zbz9 takes the highest technical and organisational measures to protect your information. Our security infrastructure consists of the following layers:

6.1 Encryption Technology

All data transmissions are secured through SSL/TLS encryption technology. Your password and sensitive financial information are always stored in encrypted form — even our own staff cannot view them directly.

6.2 Secure Data Centres

Our servers are housed in industry-standard secure data centres, where 24/7 monitoring, access controls, and regular security audits are carried out.

6.3 Access Controls

Access to your information is granted only to staff members who need it for their work. All staff have signed strict confidentiality agreements and receive regular security training.

6.4 Regular Security Reviews

We conduct regular security audits and penetration testing. Any security vulnerability identified is remedied immediately.

zbz9 uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

7.1 Essential Cookies

These cookies are necessary for the website to function correctly. They are used to maintain login sessions, carry out security verification, and remember user preferences.

7.2 Functional Cookies

These cookies are used for your preferences such as language selection, game settings, and other personalised experiences.

7.3 Analytical Cookies

These cookies are used to collect anonymous analytical data in order to understand site usage and improve the quality of the service.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the website.

zbz9 retains your information only for as long as necessary. Retention periods are determined by taking the following factors into account:

• All information is retained for as long as the account remains active.
• After an account is closed, financial transaction records are retained for a minimum of 5 years in accordance with applicable legal requirements.
• Customer support records are generally kept for up to 3 years.
• Security logs are generally retained for 1 to 2 years.
• Information required to fulfil specific legal obligations is retained until the relevant legal period has expired.

After the designated period has ended, information is securely deleted or anonymized.

zbz9 respects your privacy rights. You have the following rights over your own information:

9.1 Right to Access

If you wish to know what information we hold about you, you may contact us at any time. We will inform you within a reasonable period of time.

9.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may have it corrected. Update your information directly in your account settings or through our support team.

9.3 Right to Erasure

In certain circumstances you may request to close your account and have your information deleted. However, some information may need to be retained for a specified period due to legal obligations.

9.4 Right to Object to Processing

You may object to certain uses of your information, particularly for marketing purposes. We will review your request and take appropriate action.

zbz9 strictly does not provide services to persons under the age of 21. We do not knowingly collect information from minors. Age verification measures are in place at the time of registration.

If we become aware that a minor has registered, their account will be closed immediately and any collected information will be securely deleted.

We may update this Privacy Policy due to business changes, the addition of new services, technological improvements, or legal requirements.

When the policy changes, we will:

• Publish the updated policy on the website and state the new effective date at the top of the page.
• For significant changes, we will endeavour to notify you in advance via your email or through live chat.
• If you continue to use the platform after the revised policy is published, you will be considered to have agreed to the updated policy.

We recommend that you visit this page regularly to stay informed of the latest privacy policy.

zbz9's platform may sometimes establish connections with game providers. These third-party websites have their own privacy policies, for which zbz9 is not responsible.

We recommend that you carefully read the privacy policy of any third-party service before using it.