Last Updated: January 2026

zbz9 Terms and Conditions

Please read these terms and conditions carefully before using the zbz9 platform. By creating an account, you are considered to have read and accepted these terms.

Table of Contents
1

General Provisions

zbz9 (hereinafter referred to as "Platform", "we", or "Company") operates an online gaming platform for players in Bangladesh. These terms and conditions ("Terms") apply to the use of the zbz9 website and all its services.

By opening an account or using the services on the zbz9 platform, you confirm that you have fully read, understood, and accepted these Terms. If you do not agree with any of the terms, please refrain from using the platform.

Important: These terms constitute a legal agreement. Please read the entire document carefully.

These Terms may be updated at any time. A notice will be posted on the platform in the event of changes, along with the date of the update. Continued use of the platform after any changes means you have accepted the new Terms.

2

Eligibility Requirements

To use the zbz9 platform, the following eligibility requirements must be met:

  • You must be 21 years of age or older.
  • You must be legally capable of entering into a contract on your own behalf.
  • Online gaming must not be legally prohibited in your area of residence.
  • Each person may operate only one account.
  • You must provide true and complete personal information.

Warning: If any person creates an account while under the age of 21 or provides false information, the account will be immediately closed and deposited funds may be confiscated.

zbz9 may at any time request additional documents for identity verification. Some services may be restricted until the verification process is complete.

3

Account Registration and Management

3.1 Creating an Account

When creating an account on zbz9, you must provide your correct name, mobile number, email address, and any other required information. Each person may open only one account. Attempting to create multiple accounts will be treated as fraudulent activity.

3.2 Login Credential Security

It is your responsibility to keep your username and password completely confidential. If someone gains unauthorised access to your account, notify our support team immediately. You are responsible for all activity carried out through your account.

3.3 Updating Your Information

If any of your profile details change (such as your mobile number or email), update them without delay. zbz9 will not be held responsible for any transaction issues arising from outdated or incorrect information.

Remember: Sign in to your account securely from the zbz9 Login page.

4

Deposits and Withdrawals

4.1 Deposit Rules

Funds can be deposited on the zbz9 platform via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100. Deposited funds are generally credited to the account instantly.

  • Deposits must be made from a payment account registered in your own name.
  • Deposits from third-party accounts are strictly prohibited.
  • Deposit limits are set by zbz9 and are subject to change.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Successful withdrawals are generally completed within 5 to 30 minutes. Identity verification may be required before a withdrawal request is processed.

  • Withdrawals can only be made to a bKash, Nagad, Rocket, or Upay account registered in your own name.
  • Withdrawals may be restricted until active bonus wagering requirements have been met.
  • zbz9 reserves the right to hold withdrawals in cases of suspicious transactions.

4.3 Transaction Verification

Every transaction is verified before processing. If a transaction is suspected to be unusual or fraudulent, the associated account may be temporarily suspended for review.

Payment Methods: bKash (bKash) • Nagad (Nagad) • Rocket (Rocket) • Upay — minimum deposit ৳100, minimum withdrawal ৳800.

5

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit, up to ৳10,000. To receive this bonus, the first deposit must be made right after registration and the minimum deposit amount must be met.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x) — meaning the bonus amount must be wagered 25 times before a withdrawal can be made. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets.

  • The bonus balance cannot be withdrawn before the wagering requirement is complete.
  • The contribution rate of bonuses may vary across different games.
  • Claiming the same bonus from multiple accounts will result in the bonus being forfeited.

5.3 Other Promotional Offers

zbz9 regularly provides various promotional offers, which are valid for a limited time. Each offer may have separate terms, which will be detailed on the offers page.

Important: If bonus misuse or bonus abuse is detected, the account will be cancelled and the bonus will be forfeited.

6

Gameplay and Fair Play

All games on the zbz9 platform are operated to ensure fairness. Random Number Generator (RNG) technology is used to determine game outcomes, ensuring impartiality.

6.1 Game Rules

Each game has its own rules, which are displayed within the game itself. It is every player's responsibility to read the rules carefully before starting to play.

6.2 Technical Errors

In the event of a technical issue or server outage, affected game rounds may be cancelled and wagered funds will be returned. Any winnings obtained due to a technical error will not be considered valid.

6.3 Game Providers

zbz9 works with world-class game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Microgaming, NetEnt, and many more. The game providers' own terms and conditions may also apply.

6.4 Disputed Bets

In the event of a dispute over a game outcome, the server log files will be treated as the final evidence. Contact 24/7 live chat to resolve a dispute.

7

Prohibited Activities

The following activities are strictly prohibited and are subject to penalties:

  • Creating or operating multiple accounts.
  • Creating an account using false, incorrect, or another person's identity.
  • Bonus abuse or exploiting loopholes in bonus terms.
  • Using the platform for the purpose of money laundering.
  • Attempting to hack, crack, or gain unauthorised access to the game software.
  • Using automated bots or software to play games.
  • Attempting to influence game outcomes by colluding with other players.
  • Depositing or withdrawing using third-party funds.

Consequences: If any prohibited activity is detected, the account will be closed immediately and the balance will be forfeited. Legal action may be taken if necessary.

8

Privacy and Data Protection

zbz9 places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your data and transactions secure.

8.1 Data Collection and Use

The personal information you provide is used solely for account management, transaction processing, and fulfilling legal obligations. Your information is not sold or transferred to third parties.

8.2 Cookie Policy

Our website uses cookies to improve the user experience. Full details on cookie usage can be found on our Privacy Policy page.

8.3 Data Retention

Your information is retained for as long as your account is active and in accordance with applicable legal time limits. Some information may be retained even after account closure for regulatory reasons.

9

Responsible Gaming

zbz9 takes responsible gaming very seriously. We believe gaming is a form of entertainment, not a source of income.

9.1 Setting Self-Limits

Players can set their own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately, and a waiting period applies when increasing it.

9.2 Self-Exclusion

If a player feels that gaming is having a negative impact on their life, they can exclude themselves from the platform for a set period or permanently. Contact the support team to use this feature.

9.3 Protection of Minors

zbz9 strictly prohibits anyone under the age of 21 from using the platform. Parents and guardians are advised to use parental control software to prevent minors from accessing platforms of this kind.

To learn more about responsible gaming, visit our Responsible Gaming page.

10

Limitation of Liability

zbz9 makes every effort to provide a safe and reliable service. However, zbz9 will not be held liable in the following situations:

  • If a game is interrupted due to loss of internet connection or an issue with the user's device.
  • If the service is temporarily unavailable due to unexpected server maintenance or technical issues.
  • If a transaction is delayed due to a delay or issue with a third-party payment gateway.
  • If account security is compromised due to the user's own negligence.
  • If the service is disrupted due to natural disasters, war, or other force majeure events.

zbz9's maximum liability shall in no case exceed the amount of the relevant transaction.

11

Account Suspension and Closure

11.1 Closure by zbz9

zbz9 reserves the right to suspend or close an account without prior notice in the following cases:

  • Violation of any provision of these Terms.
  • Fraudulent activity or bonus abuse.
  • Failure to cooperate with the identity verification process.
  • Suspicion of money laundering.
  • Operating multiple accounts.

11.2 Closure by the User

You can request account closure at any time via live chat or email. You will be given the opportunity to complete all valid withdrawals before the closure is finalized.

11.3 Balance Refund

If an account is closed by zbz9, any valid balance will be returned depending on the nature of the terms violation. In cases of fraudulent activity, the balance may be forfeited.

12

Terms & Conditions Changes

zbz9 reserves the right to update or change these terms and conditions at any time. For significant changes, a notice will be published on the website or sent to the registered email address.

If you continue using the platform after any changes, you will automatically be considered to have accepted the new terms and conditions. Therefore, it is recommended that you check this page regularly.

See the "Last Updated" date at the top of the page — this is the date the terms and conditions last came into effect.

13

Contact & Support

If you have any questions or concerns about these terms and conditions, please contact our support team. We provide assistance in Bengali 24 hours a day, 7 days a week.

  • Live Chat: Get instant support directly via chat, available 24/7.
  • Email: [email protected]

Our support team is ready to answer any questions about the terms and conditions in Bengali. For more information, visit our FAQ or About Us page.